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Support

DEDICATED CUSTOMER SERVICE

Here at RMGroup we understand that the availability of parts and a strict service regime is crucial to all of our customers to minimise downtime. That's why we have compiled a number of preventative measures for our customers to put in place following the commissioning period. Our highly skilled mechanical and electrical engineers are the driving force of our 'customer care team'. To book a service visit simply contact our office.

Service team

Warranty

All new equipment supplied by RMGroup is covered by 12 months warranty. Used equipment is supported by 6 months warranty. This covers any repair or replacement of defective parts from the date of installation.

As standard, all systems are installed by our engineers who stay on site until your operators are comfortable to operate systems alone. Any additional training at a later date can be provided but charged to the customer.

Servicing

Preventive Planned Maintenance

Preventative maintenance carried out by one of our dedicated service team is essential in allowing you to minimize the risk of equipment failure and expensive production downtime.

  • Scheduled Preventative Maintenance
  • Maintenance report
  • Technical Support (office hours)
  • Recommendations for optimising performance, longevity and safety, whilst on site
  • Advice on programming, fault-finding other related work, whilst on-site.

*Excludes Travel expenses and parts.

A copy of the engineers worksheet will be sent as receipt to your office. Planned Preventative Maintenance is charged based on required visits per annum, type of systems and number of required engineers on site to carry out servicing.

Installation

Response Package

Designed to support unplanned down-time. Our priority is to resolve the problem and return you to production as soon as possible, RMGroup is guaranteed to be on hand to answer technical questions and provide priority telephone and reactive response service at short notice.

Emergency call outs are based on two different rates and include an annual fee.

Response

Spares Enquiries

RMGroup endeavour to hold all consumable spares for your systems in stock. Spares can be sent on an overnight delivery and can arrive with customers before 9am. (orders can be placed up to 5pm)

For every new system installed, a spares list can be provided and all consumable spares highlighted. Giving the customer an option to purchase a pack of all consumable spares to store on site.